Privacy policy

Privacy Policy

1. Introduction

This Privacy Policy describes how we collect, use, and share personal information when you visit or make a purchase from us.

2. Information We Collect

We collect information about you when you visit our Site, make a purchase, or otherwise interact with us. This information may include:

  • Personal Information: This includes your name, email address, shipping address, billing address, phone number, date of birth (for age verification purposes), and any other information you provide to us directly.
  • Order Information: This includes details about the products you purchase, order amounts, and payment information.
  • Device Information: This includes your IP address, browser type, operating system, referring URLs, and other technical information about your device and connection.
  • Usage Information: This includes data about how you use our Site, such as the pages you visit, the links you click, and the searches you conduct.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Processing Orders: To fulfil your orders, process payments, and provide customer support.
  • Age Verification: To verify your age and ensure compliance with legal requirements for selling tobacco and nicotine products.
  • Improving our Site: To analyse Site usage, identify trends, and improve the functionality and content of our Site.
  • Communication: To send you order updates, marketing emails (if you have opted in), and respond to your inquiries.
  • Legal Compliance: To comply with applicable laws and regulations.

4. Sharing Your Information

We may share your information with third parties in the following circumstances:

  • Service Providers: We may share your information with service providers who assist us with payment processing, shipping, marketing, and other essential functions. These providers are obligated to protect your information.
  • Legal Requirements: We may disclose your information if required by law, court order, or government request.
  • Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Cookies and Similar Technologies

We use cookies and similar technologies to collect information about your browsing activity.4 Cookies are small data files that are stored on your device. They help us remember your preferences, analyse Site traffic, and personalize your experience. You can manage your cookie preferences through your browser settings.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure.

7. Your Rights

You have the right to access, correct, or delete your personal information. You can also object to the processing of your information or request that we restrict its use. To exercise these rights, please contact us using the information below.

8. Children's Privacy

Our Site is not intended for children under the age of 18. We do not knowingly collect personal information from children.

9. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

By using our Site, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.